Clear terms, so nothing is left unclear.
A short, plain note about what happens if plans change — written so you always know where you stand before a conversation begins.
Plans change — that is understood.
If you need to cancel or move a session, please let Pooja know at least 24 hours before the scheduled time. Sessions cancelled or rescheduled with this notice are not charged, and the time can simply be moved to another day that suits you.
When notice comes later than that.
A session cancelled with less than 24 hours' notice, or missed without word, is charged in full — the time is held only for you. Where something genuinely urgent has happened, that is always considered with understanding rather than rigidity.
Where a fee may be returned.
If a session you have already paid for does not take place, the amount is refunded in full. Where sessions have been paid for in advance and are no longer being continued, unused and already-paid sessions are refunded, less any session already held.
One message is enough.
Refunds are requested the same way you reach Pooja for anything else — a quiet message on WhatsApp. Once confirmed, the amount is returned to the original payment method, usually within 5 to 7 working days.
Notice Required
24 hours
Late Notice / No Show
Session charged in full
Refund Returned To
Original payment method
Refund Timeline
5–7 working days
Small updates may be made over time.
This policy may be updated occasionally. The version shown here is the one that applies at the time you get in touch.
It sits alongside the Terms of Use and the Trust & Confidentiality page.